Business Account FAQsView All
What type of Business Accounts can I access online?
All of your business banking accounts can be enrolled online as long as the enrollment is authorized by an officer on each of those accounts. These are all the different types of banking accounts that you can enroll online:
- Certificates of Deposit
- Lines of Credit
How do I change my business account address?
To change your account address, please contact us.
How long does it take for my deposit to be posted to my account?
Deposits sent via direct deposit or ACH are posted to accounts on the same day they are sent. All deposits will post on the same business day they are received, but may not be immediately available. Customers are encouraged to ensure that their deposit posts to the account prior to initiating any transactions.
Can I have more than one account enrolled online?
Yes! You can access all of your business banking accounts online with the same User ID and Password. You can also add additional accounts to your online profile as needed, using the Add Account feature in the site.
Who should I contact if I have a question about my accounts?
We always want to give you the answers you need. So if you ever have a question or comment, feel free to contact us.
If I am uncertain about a transaction on my account, how can I find out what it is for?
If you are unsure of a transaction on your account, please contact us immediately.
What should I do if my debit or credit card is lost or stolen?
If you lose your card - don't panic. Call us immediately at your local branch during business hours, or after hours. We'll block your account and issue you a replacement card.
How do I make payments on business accounts?
There are several options available to you to make payments on your loan and line of credit accounts. These include:
- Make payments from your accounts online for free.
- Setup automatic payments.
- Mail payments in every month.
- Make a payment at any branch
Where do I send my loan and line of credit payments?
Please use the appropriate mailing address when sending in your payments by mail:
211 Commercial St
P.O. Box 230
Loomis, NE 68958
620 Main St
P.O. Box 140
Alma, NE 68920
601 Minor Ave
P.O. Box 7
Bertrand, NE 68927
Where do I send my credit card payments?
Please mail your credit card payment to:
Commercial Card Payment Processing
P.O. Box 2818
Omaha, NE 68103-2818
Please send your overnight credit card payment to:
Commercial Card Payment Processing
Mail Stop 2210
1620 Dodge Street
Omaha, NE 68197
Will my online payment post to my account today?
Online payments requesting same day posting submitted by 3:00 PM CT will be effective the same day. Payments requesting same day posting submitted after 3:00 PM CT will be applied to your account the next business day.
Can I make changes to or cancel scheduled payments?
You can cancel scheduled payments that are pending on your company credit card accounts or make changes to the amount, payment date, and bank account information up to 3:00 PM CT on the payment date indicated.
How far in advance can I make online payments to my company credit card accounts?
You can pay your credit card statement up to 30 days in advance.
Can I schedule more than one online payment in advance?
Yes. As long as your scheduled payments do not exceed your current or statement balance, you can continue to schedule payments.
What if I forget my User ID or Password?
Click here to access our Forgot ID/Password reset form. You will be prompted to provide your identification information (User ID or Email Address, and First Name, Middle Initial and Last Name). An email containing a one-time authentication code will be sent to the email provided when you enrolled. The one-time authentication code must be input correctly. Next, a security question will need to be answered correctly. The Password Reset page will then appear with your User ID and a prompt for a new password.
How do I online enroll my business credit card account?
To enroll online, simply fill out the business online enrollment form. We require the business owner or company authorized officer to authorize the enrollment. Once enrolled, this person can then set up additional Users as needed.
Do I have to send in separate online enrollment forms in order to grant other Users access?
No. Once your enrollment is complete and you have been granted access to the site, as an Administrator, you have the ability to add as many Users as you want. You can even decide what accounts and permissions you want to give to each of your additional Users.
Who will need to authorize my online enrollment?
An authorized officer for your company will have to sign the paperwork for that company.
What online services are available?
Visit our Business Digital Banking page to learn what online services are available to you.
How do I change my password?
Log In to your account and select the "Change Password" link to change your current password.
Do you have a mobile app?
Yes. Our mobile app offers you the convenience of managing your account wherever you are! From your mobile device you can check balances, pay bills, view transactions and more.
What is my mobile app user ID and password?
If you are enrolled in online banking you will use the same user ID and password that you use to Log In to your computer. Not enrolled in online banking? Fill out the business online enrollment form to get started.
Is the Mobile App Secure?
Our mobile security uses the same high standards we use in our online services. It is designed to provide for a secure exchange of information with our customers. We utilize multiple security protocols such as firewalls, data encryption and customer authentication techniques. Account information is never stored on your phone.
Can I use the Mobile App on more than one device?
Yes. You can download the mobile app to as many iPhone®, iPad®, and AndroidTM Phones and Tablets as you prefer.
How do I log in to the Mobile App?
- Open the app
- Enter your User ID, Password, and tap 'Sign In'
- Answer any challenge question(s) and enter 'Submit'
- You may then set up faster app access options such as a 4-digit passcode or Touch ID®for iPhone and iPad. Just tap “More” and “Log In Options”.
How do I sign up for Account Alerts?
Signing up for Account Alerts is simple. All you need is an account that is enrolled online and a valid email address. Click on the Manage Account Alerts link on the left navigation menu of the Accounts tab. In 3 easy steps you'll be managing your accounts with greater ease.
How can Account Alerts help me?
Account Alerts is a free service that delivers email alerts notifying you when important events occur on your accounts. You can sign up to receive emails when your statement information is available to view online, when your payments are due, when your payments have posted and more. Just select the alerts that are right for you.
How secure is Account Alerts?
Alerts are sent to your email address via unsecured email. For that reason, we do not send confidential or personal information within the alert message.
When I receive an alert, how can I be sure it is from ?
We will display your first and last name with the last four digits of your account number in each email alert that comes from us.
What alerts are available for my account?
- Manage Your Account – Receive payment reminders, transaction updates, and notifications about monthly statement availability.
- Monitor Your Spending – Spending alerts help make managing your money easy. Monitor your balance amounts, overdraft protection usage, approaching credit limits, and other transactions occurring on your accounts. Spending alerts can even help with early identification of fraudulent activity on your accounts.
- Protect Your Account – Security notifications are sent when changes are made to your Online or Mobile Banking profile and BillPay account - helping with early detection of possible fraud.